Privacy Policy

At Texas Web Studio, we hold the privacy of our clients in the highest regard on Texas Web Studio. We treat their information with the same care as our own. While we do gather information from our clients, its purpose is solely to enhance our customer services. We acknowledge our responsibility to maintain and utilize our clients’ information appropriately. We want to assure you that we never rent or sell the information provided by our clients online. This policy outlines how we collect, use, and safeguard personal information obtained from our clients. It also describes the options available to you regarding the collection and use of your information.

Collection of Personal Information

We collect details such as the client’s name, email, mailing address, and phone number. These pieces of information are provided by the client during the ordering process or when saving their information with us. Additionally, email addresses and mailing addresses obtained through forms like our Contact Us Form might be used to respond to comments and queries. We also maintain records of past items that interest our clients and their online purchases.

Use of Collected Data

The information we gather serves various purposes. It’s used to process client orders, and we send confirmation emails for these orders. Our customer services may contact clients by phone, mailing address, or email for any inquiries related to their orders. Clients might receive updates about our site and services, including newsletters and promotional information. Moreover, the information about clients’ interests and purchases helps us enhance our website design and improve the overall purchasing experience.

Refund Policy

At Texas Web Studios, we value customer satisfaction and strive to provide the best design services. However, certain conditions apply to our refund policy to ensure fair and transparent dealings. Please read the following guidelines regarding refund eligibility:

  • No Refund for Special Packages: Refunds are not applicable for special packages that are explicitly stated as non-refundable
  • Approval of Primary Design Concept: Once you have approved the primary design concept, the refund policy will no longer be applicable.
  • Revisions Requested: If you have requested revisions to the design, a refund will not be provided.
  • Cancellation Unrelated to the Company: If the cancellation is due to reasons unrelated to the Company, a refund will not be issued.
  • No Contact for More than 2 Weeks: Failure to contact the Company for more than two weeks during the project may result in the forfeiture of the refund.
  • Violation of Company Policies: Refunds will not be granted if our company policies are violated.
  • Approach to Other Companies or Designers: A refund will not be entertained if other companies or designers already approached the project.
  • Inadequate Creative Brief: A refund will only be processed if the provided creative brief has the required information.
  • Complete Design Change Demanded: Requests for a complete design change after the project has started will not be eligible for a refund.
  • Exceeding ‘Request for Refund’ Time Span: Refund requests submitted beyond the specified ‘request for refund’ time span will not be considered.
  • Non-Refundable Services: Certain services, such as Social Media, SEO, Domain Registration, and Web Hosting, are not entitled to refunds under any circumstances.
  • Website Development Approvals: Once you have approved the website design and it is sent for development, refunds will not be entertained.
  • Money-Back Guarantee: If the client rejects the initial designs, a money-back guarantee will apply. However, if additional design concepts or modifications are requested after this point, 33% of the total billing amount will be deducted for incurred costs, including processing and management charges.
  • Change of Mind: Refund is not applicable on the change of mind or any concern that is not related to work ethics.

Please note that Texas Web Studios reserves the right to reject any project or cancel a contract if necessary. After a refund is processed, you are not permitted to use the designs for any purpose, as they will become the sole property of Texas Web Studios. The Company will retain full ownership rights to the designs.

Don’t hesitate to contact our customer support team for further clarification or to initiate a refund process. We value your understanding and cooperation in adhering to our refund policy.

To proceed with your refund request, kindly follow these steps:

You can claim your refund by:

  • Contacting our Toll-Free Number: +1 (904) 643-3936
  • Engaging in a Live Chat session. Click here to initiate the chat or send us an email.
  • We will promptly respond and begin the necessary analysis upon receiving your refund request. Once completed, the refund process will be initiated.
  • Please be aware that after the refund is issued, you will no longer retain any rights to the designs or materials submitted by Texas Web Studios. The relevant information will be submitted to the Government Copyright Agencies to ensure compliance with legal requirements.

Newsletter Opt-out

If you no longer wish to receive our newsletters and promotional communications, you can opt out by following the instructions provided in each communication. Alternatively, you can contact us via email at [email protected] or call us at +1 (904) 643-3936.

Social Media and Widgets

Our website includes Social Media Features and Widgets, such as the Facebook Like button. These features may collect your IP address and page visits for proper functionality. Interactions with these features are subject to the privacy policies of the respective companies.

Third-Party Sharing

We do not share personal information with third parties unless described in this policy. We never sell personal information to third parties. We use trusted companies for services like credit card processing and live customer support chat.

Security of Personal Information

We prioritize the security of client information. We use Secure Sockets Layer (SSL) Software for encryption during transmission. While we strive for industry-standard security measures, no method of online data transmission is entirely foolproof.

Access to Registered Accounts

Clients can access their registered accounts by signing in on our homepage. This provides access to previous lists and submitted information. Users can update their information through the “My Account” section.

Changing & Deleting Accounts

Clients can request account cancellation or personal information deletion by emailing us. This will stop further email communication related to online orders.

Cookies and Clear Gifs

Cookies, alphanumeric identifiers, are used to enhance user experience. Clear gifs help manage site content effectively. We maintain IP address logs for site diagnostics and broad demographic data, without tying it to personally identifiable information.

Testimonials

With consent, we may post testimonials along with names. Removal requests are honored.

Links to Other Websites

Linked websites have different privacy practices. Personal information submitted to those sites is governed by their privacy statements.

Changes to Privacy Policy

We may modify this policy and will communicate changes through various means. Review this policy periodically for updates. Questions For privacy policy inquiries, contact us at +1 (904) 643-3936 or [email protected].